Online publisher ordering
MDL launched MDLConnect, a new and innovative publisher system for online product availability and ordering. MDLConnect provides full order status visibility from the point of creation to delivery, keeping our publishers in control of sensitive orders and enabling them to better manage customer relationships. The system is configured to work on both desktop and mobile devices and is a powerful tool to support and enhance the activities of publishers’ extended sales teams.
Re-work / Speciality and gift sector
As the landscape of the retail sector continues to change, our publishers are increasingly selling into non-traditional markets and to retailers whose primary activities are not books. This has resulted in an increased need to re-work products to be suitably packaged or labelled for the sector in which they are being sold. MDL is able to support these re-work requirements through a dedicated team in our Swansea warehouse. We also provide a dedicated Speciality and Gift team with detailed knowledge of customer requirements to assist these sales opportunities.
MDL Solution Centre
MDL’s Solution Centre is a cloud based support platform providing our Publishers with ease of access to the business, whilst maintaining the personal touch.
Publishers can raise, prioritise and track requests, by PC or mobile app, by portal, by email or live chat. The system provides visibility on progress and contact details of the person who is dealing with your request throughout each stage. Defined service levels ensure efficient and effective resolution. Publishers have access to real time business updates and information, along with helpful solution articles.