Supply chain excellence
Accredited under the Book Industry Communication supply chain excellence scheme, MDL is dedicated to the expansion of e-commerce.
As well as providing dedicated Customer Service teams organised around our customers, we work closely with e-commerce partners such as Nielsen PubEasy and Batch.co.uk.
MDL provides dedicated Customer Service teams for UK, Export, Key Accounts and Speciality and Gift Retail. Dedicated and highly trained customer service co-ordinators who have full knowledge of their customers, are on hand to assist with requirements.
Macmillan Distribution supports numerous methods of taking orders from electronic feeds, integrating systems with publisher websites for order fulfilment as well as providing returns authorisation under the Industry Returns Initiative (IRI) standards, via EDI.