At MDL, our Customer Services teams are structured around what matters most to our Publishers and Customers. We believe in taking ownership of every enquiry, ensuring you receive a consistent, knowledgeable and responsive service from the moment you contact us.
Our UK Customer Services and Export Customer Services teams are available Monday to Friday, 8:30 am to 5:30 pm, and are here to help with orders, enquiries and claims.
UK Customer Services
Our UK Customer Services team provides a single point of contact for all UK customers, offering expert support across trade, non-trade, educational, healthcare and consumer accounts.
Whether you're placing an order, checking stock availability, tracking a delivery or raising a query or claim, our experienced Coordinators are on hand to help and will take ownership of your request through to resolution.
Contact Us
Orders
Email: orders@macmillan.co.uk
Please include ORDER in the subject line.
Queries & Claims
Email: mdlqueries@macmillan.co.uk
Please include QUERY or CLAIM in the subject line.
Telephone
+44 (0)1256 302692