MDLConnect

Who we are

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Experience and knowledge

Macmillan Distribution (MDL) has a long history as part of the Macmillan Publishing Group and from this comes a wealth of experience and knowledge in our people.

About us —

Our culture

Macmillan Distribution (MDL) has a long history as part of the Macmillan Publishing Group and from this comes a wealth of experience and knowledge in our people.

In 2017/18 MDL embarked on a internal change programme under the leadership of Guy Browning, Managing Director.

This programme provided an opportunity to re-purpose areas of the business and take an in-depth look at our culture and processes, to ensure that alongside our heritage and experience, the business is structured and positioned to cope with the full demands of the modern publishing and retail supply chains.

We are extremely proud of the results of this work, which has reinforced our position as an industry leading distribution business with first class operational and services teams.

Our mission is to deliver excellent service to our publishers and customers by creating an environment where everyone can fulfil their potential and be their best.

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MDL are to be congratulated on their recent work to improve customer service by implementing a ‘delivering excellence’ programme. These changes are being appreciated by both our sales team at Egmont as well as our agents and our customers.

Ingrid Gilmore, Sales, Marketing & PR Director, Egmont Books

About us

Meet some of our team

  • I work as a Health and Safety Advisor and have been with MDL for 15 years. I support the site with any health and safety issues and enjoy the variety and challenges of my role.
    Craig
    I work as a Health and Safety Advisor and have been with MDL for 15 years. I support the site with any health and safety issues and enjoy the variety and challenges of my role.
  • I started with MDL in 1999 and am a section leader on dayshift Conveyor. I enjoy working with a good team and how every day is different in a busy and demanding department.
    Debbie
    I started with MDL in 1999 and am a section leader on dayshift Conveyor. I enjoy working with a good team and how every day is different in a busy and demanding department.
  • I have been at MDL for just over 2 years now, working in Key Accounts and looking after overall customer requirements. I enjoy meeting our customers and building good working relationships with them.
    Elise
    I have been at MDL for just over 2 years now, working in Key Accounts and looking after overall customer requirements. I enjoy meeting our customers and building good working relationships with them.
  • For 5 years I have worked firstly in Publisher Services and then Commercial Development. I love the variety that comes from working with publishers, 3rd party developers and in-house departments.
    Emma
    For 5 years I have worked firstly in Publisher Services and then Commercial Development. I love the variety that comes from working with publishers, 3rd party developers and in-house departments.
  • I have been working in Credit Services for almost 2 years as a Business Administrator. I enjoy working for MDL as everyone is so friendly and ready to help.
    Helena
    I have been working in Credit Services for almost 2 years as a Business Administrator. I enjoy working for MDL as everyone is so friendly and ready to help.
  • I’m a long service employee of almost 33 years working in Commercial Development, alongside colleagues and publishers in the change management process. It’s great to see what a positive impact change can have.
    Jackie
    I’m a long service employee of almost 33 years working in Commercial Development, alongside colleagues and publishers in the change management process. It’s great to see what a positive impact change can have.
  • I work in the Goods In department and have been with MDL for 12 years. I enjoy my role – we often have a laugh whilst maintaining a professional ethos.
    James
    I work in the Goods In department and have been with MDL for 12 years. I enjoy my role – we often have a laugh whilst maintaining a professional ethos.
  • I work on Returns and have worked with MDL for just over a year, having started as agency 2 years prior. I love being part of a team and enjoy the daily variety of tasks.
    Jamie
    I work on Returns and have worked with MDL for just over a year, having started as agency 2 years prior. I love being part of a team and enjoy the daily variety of tasks.
  • I have worked at MDL for 19 years covering just about every role on Conveyor and for the last 3 years have been working on night shift. I greatly enjoy the variety of tasks.
    Jill
    I have worked at MDL for 19 years covering just about every role on Conveyor and for the last 3 years have been working on night shift. I greatly enjoy the variety of tasks.
  • I’ve worked for MDL for just over 8 years in UK Customer Services, processing a variety of orders from our publishers and customers. I really enjoy all aspects of my role.
    Karen
    I’ve worked for MDL for just over 8 years in UK Customer Services, processing a variety of orders from our publishers and customers. I really enjoy all aspects of my role.
  • I joined MDL 5 years ago and now work alongside Bloomsbury Publishing as a Publisher Services Executive. I look after many aspects of the publisher’s processes and enjoy building good relationships with the Bloomsbury team.
    Lauren
    I joined MDL 5 years ago and now work alongside Bloomsbury Publishing as a Publisher Services Executive. I look after many aspects of the publisher’s processes and enjoy building good relationships with the Bloomsbury team.
  • I work in the Goods Out and Despatch areas of the warehouse and started working with MDL in 2002. I enjoy the physical aspect of my role and working with the nicest people!
    Lee
    I work in the Goods Out and Despatch areas of the warehouse and started working with MDL in 2002. I enjoy the physical aspect of my role and working with the nicest people!
  • I’ve worked for MPIL Group for 27 years and am now Head of Publisher and Customer Services at MDL. Exceeding the needs of our publishers and their customers is key and I enjoy building great relationships with our publishers, customers and colleagues.
    Marian
    I’ve worked for MPIL Group for 27 years and am now Head of Publisher and Customer Services at MDL. Exceeding the needs of our publishers and their customers is key and I enjoy building great relationships with our publishers, customers and colleagues.
  • I’m a trainer for the Voice in Bulk department and have worked at MDL for 13 years. I really enjoy working with a great team and pulling together to get the job done.
    Martin
    I’m a trainer for the Voice in Bulk department and have worked at MDL for 13 years. I really enjoy working with a great team and pulling together to get the job done.
  • I started as an apprentice having now been at MDL for over 11 years. I am a Credit Manager and look after some of our larger customers. I enjoy the problem solving element of the role and working with some great colleagues.
    Matt
    I started as an apprentice having now been at MDL for over 11 years. I am a Credit Manager and look after some of our larger customers. I enjoy the problem solving element of the role and working with some great colleagues.
  • I work in Customer Services and have been with MDL for just over a year, looking after the export market. I enjoy the variety and being able to say I send books to places all over the world.
    Matt
    I work in Customer Services and have been with MDL for just over a year, looking after the export market. I enjoy the variety and being able to say I send books to places all over the world.
  • I am a UK Credit Controller and have worked at MDL for 4 years. I am passionate about my job and enjoy building relationships with customers and some of the amazing people at MDL.
    Mel
    I am a UK Credit Controller and have worked at MDL for 4 years. I am passionate about my job and enjoy building relationships with customers and some of the amazing people at MDL.
  • I work in Technology Services and have been with MDL for 18 years, developing and maintaining underlying code for company systems. I enjoy working with colleagues and clients to develop the best solutions we can.
    Rob
    I work in Technology Services and have been with MDL for 18 years, developing and maintaining underlying code for company systems. I enjoy working with colleagues and clients to develop the best solutions we can.
  • I’ve been with MDL for over 2 years now as a Client Finance Administrator, handling administration for our Third Party publishers. I enjoy the variety of work and how each new month is different.
    Sam
    I’ve been with MDL for over 2 years now as a Client Finance Administrator, handling administration for our Third Party publishers. I enjoy the variety of work and how each new month is different.
  • I work as a Publisher Services Coordinator and have been with MDL just over 5 years. I deal with a variety of stock and order queries. I love the variety and never having the same day twice!
    Sarah
    I work as a Publisher Services Coordinator and have been with MDL just over 5 years. I deal with a variety of stock and order queries. I love the variety and never having the same day twice!
  • I have been working at MDL within the Key Accounts team for almost a year, making sure all accounts run smoothly from start to finish. I enjoy building good working relationships and putting a smile on everyone’s face!
    Scott
    I have been working at MDL within the Key Accounts team for almost a year, making sure all accounts run smoothly from start to finish. I enjoy building good working relationships and putting a smile on everyone’s face!
  • I joined MDL in 2005 and now work in Stock Maintenance as a Senior Stock Controller. I enjoy the variety in my role and the opportunity to expand my knowledge of the industry.
    Teresa
    I joined MDL in 2005 and now work in Stock Maintenance as a Senior Stock Controller. I enjoy the variety in my role and the opportunity to expand my knowledge of the industry.
  • I’ve worked for MDL for 10 years in IT, primarily in desktop support. I enjoy the challenge of solving different issues on a daily basis as well as working with fantastic colleagues around the world for the larger group.
    Tom
    I’ve worked for MDL for 10 years in IT, primarily in desktop support. I enjoy the challenge of solving different issues on a daily basis as well as working with fantastic colleagues around the world for the larger group.
  • I’m Tracy and I have worked at MDL for 5 ½ years as a UK Credit Controller. I love the challenge of completing account reconciliations to specified deadlines and working with our publishers. I also look after the H0/E-books ledger – another new challenge I am keen to take on.
    Tracy
    I’m Tracy and I have worked at MDL for 5 ½ years as a UK Credit Controller. I love the challenge of completing account reconciliations to specified deadlines and working with our publishers. I also look after the H0/E-books ledger – another new challenge I am keen to take on.
  • Our two Business Administration apprentices have been working with MDL since 2017, rotating their time around the business to gain a thorough understanding. They enjoy building relationships with customers, publishers and colleagues alike.
    Zoe & Emily
    Our two Business Administration apprentices have been working with MDL since 2017, rotating their time around the business to gain a thorough understanding. They enjoy building relationships with customers, publishers and colleagues alike.

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About us —

Our heritage

Macmillan Publishers group of companies has a rich history in the book industry, which spans almost 200 years and began in 1843 with brothers Daniel and Alexander Macmillan opening their first bookshop at 57 Aldersgate Street, London. At that time, Daniel Macmillan wrote to a friend and advisor to say: “I thought it worthwhile to plant a seed”. The business continued to grow over the decades, publishing such notable authors as Charles Kingsley, Christina Rossetti, Lewis Carroll and Rudyard Kipling.

Today Macmillan publishes and distributes worldwide a broad range of quality works, including award-winning fiction and non-fiction, plus inspired and much-loved children’s books.

Macmillan Publishers is a global trade publishing company, owned by Verlagsgruppe Georg von Holtzbrinck, with imprints in the United States, Germany, United Kingdom, Australia and around the world.

During 2018 Macmillan celebrates 175 years of its publishing history.

Celebrating 175 years of Macmillan
Publishers —

Publishers We Distribute