Preferred Day & Small Order Lead Time

MDL operates a preferred day service along with a small order lead time for smaller customers.

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Preferred Day

Preferred Day is the term given to the day(s) on which MDL releases orders into the warehouse in order to deliver to its major customers, or the day on which our customers have requested we deliver. Since the majority of these customers order at least once a week, preferred days give them the opportunity to receive all their orders on one or two days a week. These days are always the same and help our customers to plan the workloads for their goods-in departments and also enables them to provide accurate information to their customers. If you would like your account amended to a preferred day please e-mail us.

Small Orders

Small orders are either held on our systems for up to three days before release, or until the accumulated order value reaches £100 (net invoice value) whichever is sooner. MDL feels this is a fair way of ensuring that we continue to provide a reliable, consistent and efficient service to all our customers, whilst avoiding the need to apply surcharges for routine small orders. Customers can choose to opt out of the six day period by paying a Small Order Service Charge of £5.00.

Preferred day customers are not affected by the small order lead time, and continue to have their orders consolidated and despatched on their designated day(s).

Fast track

MDL is aware that some orders are more urgent than others. To cater for these we provide a next day delivery service for a charge of £5.50. Orders must be placed prior to 12.00 noon Monday to Friday. You can use this service simply by telephoning our Customer Services department on 01256 302692.

Hotline

MDL also offers a free-of-charge Hotline service. This service is only valid during designated and advertised periods and is subject to a minimum order value of £100 (net invoice value) orders for this services can only be placed via electronic ordering or over the telephone. E-mail or faxed orders will be charged.

If you have any questions or concerns about the small order lead time please email us.

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Delivery Details

We use DPD as our carrier for parcels within the UK and Eire and UPS and DHL for international parcel deliveries.
► Find out more

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Preferred Day

MDL operates a preferred day service for its major customers and a small order lead time for the smaller ones.► Find out more

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Make a returns request

Please make your returns request through Batch. ► Request
Alternatively download our returns spreadsheet and email it once completed to mdlqueries@macmillan.co.uk.

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Make a claim

To make a claim, please download our claim spreadsheet, and email to MDLqueries@macmillan.co.uk
► Download

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Returns

The seven step returns process from MDL and information on reasons for rejecting a returns request.
► Find out more

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Payment Options

MDL accepts payment in a wide range of formats from Batch to BACS.
► Find out more

Can’t find the answer you’re looking for?

DIRECT CONTACT TO THE REQUIRED MDL DEPARTMENT


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