FAQs

If your query is not answered here please Contact Us





I am a publisher looking for a distributor, whom should I contact?

As a rule we can generally only consider a publisher with a list of at least 100 titles and a healthy ongoing publishing programme. If this description fits you please email Matthew Hogg, and request a questionnaire. MDL is also able to offer a total fulfilment package for books and subscriptions using advance.

What are your hours of business?

Our offices are open from 8.30 am - 5.30 pm

How does print on demand (aka manufacture on demand) work?

As the order comes in from the customer, a requisition file is generated for the title with the appropriate printer.  When the printer has the book ready, the printer sends it back to MDL with other POD titles, which could be those of other publishers.  The printer records all the details about the books and the delivery carton in an Advance Shipping Notice (ASN) message.  The message contents are integrated back into Vista and our warehouse management system.  When the carton is delivered to MDL, we scan the carton barcode and the contents are automatically added onto the Vista stock file.  An appropriate picking location is scanned for the carton, and the backorders for the titles are automatically released. We currently find that around 80% of POD units merge with other subsequent orders from our customers, and only 20% are sent out as separate despatches.

 

Which Sales Agencies do you deal with?

We deal with a variety of sales teams and agencies including the following:

Bounce Sales & Marketing Ltd
Brookside Publishing Services Ltd
Butler Sims Limited
Compass Academic
Compass DSA
DJ Segrue Ltd
Durnell Marketing
Faber Factory Plus
Fitzmull Books
Frances Lincoln
Global Book Sales
Gunnar Lie & Associates
Itsabook - Jim Papworth
Quantum Publishing Solutions Ltd
Repforce Ireland

Can you give me your address?

Macmillan Distribution
Cromwell Place
Hampshire International Business Park
Lime Tree Way
Basingstoke
Hampshire
RG24 8YJ



Can I buy this book direct from you?

If you have an account with us you can order via Nielsen PubEasy or Nielsen BookNet. Alternatively contact Home Customer Services via our Contact Form or Export Customer Services via their customer contact.

Can you tell me when the next edition of X will be available and how much is it?

If you register with Nielsen PubEasy or Nielsen BookNet you will be able to look up stock information. Alternatively contact Home Customer Services or Export Customer Services via our Contact Form.

I have a query with a current order

UK customers should email us at mdlqueries@macmillan.co.uk. Export Customers should email their customer contact.

How can I get copies of invoices or credit notes?

Contact Home Credit Services or Export Credit Services via our Contact Form.

What are the Hotline Rules?

This service is only valid during designated and advertised Hotline periods and is subject to a minimum order value of £100 (after discount) being reached. Read about SMOLT and our fast track service.

What do we do with a damaged book?

UK customers should contact us at mdlqueries@macmillan.co.uk to register their claim and we will arrange to send the necessary paperwork to enable them to return the book, or just the damaged page. Export Customers should email their customer contact.

Can I return just title pages for my overstock return?

This will depend on the title you are returning and will have to be discussed with Home and Export Customer Services via our Contact Form.

How do I open an account?

Fill in our customer account form.

Who decides my discount?

The publisher decides on discounts allowed on accounts.

How do I know who publishes this book?

If you have an account with Nielsen PubEasy or Nielsen BookNet you can access information about most titles in print.

I would like to receive some catalogues or other point of sale.

Please check out our publishers at Macmillan Publishers and Client Publishers to decide which publishers you might be interested in. Then email the contact listed next to the publisher. If you want a whole range of catalogues email the call centre.

Would you give me your address?

Macmillan Distribution
Cromwell Place
Hampshire International Business Park
Lime Tree Way
Basingstoke
Hampshire
RG24 8YJ

What are your hours of business?

Customer Services are open from: 8.30 am - 5.30 pm

How does print on demand (aka manufacture on demand) work?

As the order comes in from the customer, a requisition file is generated for the title with the appropriate printer. When the printer has the book ready, the printer sends it back to MDL with other POD titles, which could be those of other publishers. The printer records all the details about the books and the delivery carton in an Advance Shipping Notice (ASN) message. The message contents are integrated back into Vista and our warehouse management system. When the carton is delivered to MDL, we scan the carton barcode and the contents are automatically added onto the Vista stock file. An appropriate picking location is scanned for the carton, and the backorders for the titles are automatically released. We currently find that around 80% of POD units merge with other subsequent orders from our customers, and only 20% are sent out as separate despatches.

I have a query about payment.

Customers with queries about payment should email Credit Services.

How can I distribute your titles outside the UK?

Please contact the relevant International representative.

How do I contact one of your publishers?

Please contact the relevant MDL contact listed in Macmillan Publishers or Client Publishes initially, and they will pass your message onto the publisher.



Can I buy this book direct from you?

If you have the ISBN you can use our order form. Otherwise please contact Customer Services via our Contact Form.

Do you have stock of out of print titles?

No, but some internet booksellers may have copies.

I would like to send a letter to the author, can you give me their address?

We regret we cannot release authors' addresses. However if you send the letter care of the relevant publisher's editorial department they will send it on.  For more information email the relevant Macmillan Publisher or Client Publisher contact.

Can you tell me when the next edition of X will be available and how much is it?

You can email us at direct@macmillan.co.uk for help.

Can you give me your address?

Macmillan Distribution
Cromwell Place
Hampshire International Business Park
Lime Tree Way
Basingstoke
Hampshire
RG24 8YJ

What do we do with a damaged book?

Contact us at direct@macmillan.co.uk to register your claim and we will arrange to send the necessary paperwork to enable you to return the book, or just the damaged page.

How do I contact one of your publishers?

Please contact the MDL contact listed in Macmillan Publishers or Client Publishers initially, and they will pass your message onto the publisher.

Which Sales Agencies do you deal with?

We deal with a variety of sales teams and agencies including the following:

Bounce Sales & Marketing Ltd
Brookside Publishing Services Ltd
Butler Sims Limited
Compass Academic
Compass DSA
DJ Segrue Ltd
Durnell Marketing
Faber Factory Plus
Fitzmull Books
Frances Lincoln
Global Book Sales
Gunnar Lie & Associates
Itsabook - Jim Papworth
Quantum Publishing Solutions Ltd
Repforce Ireland

How do I know who publishes this book?

You can email us at direct@macmillan.co.uk to find out.

I have a query with a current order

Non trade customers should email us direct@macmillan.co.uk.

How does print on demand (aka manufacture on demand) work?

Print on demand is revolutionising the book publishing industry and MDL is working with key suppliers to allow its clients and customers to fully exploit this technology. The print on demand process allows a single copy of a book to be printed as requested and despatched to a customer. The content is exactly the same as in the original book and the same ISBN is used. The result is that a wider range of product is available to the customer. Orders for print on demand titles go through Customer Services. When ordering a title you will be told if it is available 'on demand'.

I have a manuscript I would like to have published, whom do I contact?

We distribute a wide variety of publishers so check out Macmillan Publishers and Client Publishers to find out what types of books they publish. Different publishers have different approaches to accepting unsolicited manuscripts. You can see the guidelines to some of our publishers via these links:

www.panmacmillan.com
www.palgrave.com
www.macmillaneducation.com
www.nature.com
www.accentpress.co.uk
www.almabooks.com
www.bloomsbury.com
www.claruspress.ie
www.ducknet.co.uk
www.eandtbooks.com
www.euppublishing.com
www.hardiegrant.co.uk
www.hurstpublishers.com
www.ibtauris.com
www.jkp.com
www.jblearning.com
www.littletigerpress.com 
www.pharmpress.com
www.rylandpeters.com
www.unbound.co.uk
www.writersandartists.co.uk