Delivery Details

MDL track and trace consignments delivered on our behalf by DPD and UPS.

delivery_details

UK mainland orders (except Scottish Highlands) should arrive within 48-72 hours, provided the customer is not on preferred day. Ireland, Scottish Highlands, the Isle of Man and the Channel Islands may take an additional 24-48 hours.

DPD now offers a Predict Service which will tell you the exact hour that your parcels will be delivered and allow you to rearrange if necessary.  Watch a short film explaining more about this innovation.

Preferred Day is the term given to the day(s) on which MDL releases orders into the warehouse in order to deliver to its major customers, or the day on which our customers have requested we deliver. Read more about preferred day and the small order lead time used for smaller customers.

Export Customers pay freight and packing. MDL uses a number of carriers depending on how quickly the customer requires the order, and they are charged accordingly. Many of our customers use freight forwarders and their timetable for deliveries would naturally affect total delivery time. When placing an order a Customer Service representative would give more precise details.

For more details on MDL Delivery please call: 01256 302985 or email us

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Delivery Details

We use DPD as our carrier for parcels within the UK and Eire and UPS and DHL for international parcel deliveries.
► Find out more

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Preferred Day

MDL operates a preferred day service for its major customers and a small order lead time for the smaller ones.► Find out more

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Make a returns request

Please make your returns request through Batch. ► Request
Alternatively download our returns spreadsheet and email it once completed to mdlqueries@macmillan.co.uk.

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Make a claim

To make a claim, please download our claim spreadsheet, and email to MDLqueries@macmillan.co.uk
► Download

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Returns

The seven step returns process from MDL and information on reasons for rejecting a returns request.
► Find out more

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Payment Options

MDL accepts payment in a wide range of formats from Batch to BACS.
► Find out more

Can’t find the answer you’re looking for?

DIRECT CONTACT TO THE REQUIRED MDL DEPARTMENT


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