Customer Services deal with customers' orders which are not sent electronically and general queries regarding anything from discount to date of delivery. Customers' returns also comes under their remit.  The Customer Services team are flexible and able to advise on most enquiries.

They also deal with 'direct business' i.e. non-bookshops in all markets and offer the following services:

• A fulfilment service, for orders placed by private individuals and institutions.

• A mail order fulfilment service for targeted sales campaigns.

• An academic service offering lecturers and teachers the facility to inspect texts for use in forthcoming teaching programmes.

• A promotion service to Marketing Departments.

• Standing Order Service

On this website we offer more information about:

Receiving electronic copies of your invoices and statements
How to Place an Order
Payment Options
Returns
Small order leadtime and fastrack service
Our Terms and Conditions (a pdf file)
Why Customers Choose MDL (a pdf file)

If you have a question that is not covered on this page then see our Customer Services frequently asked questions. 

Got a question about one of our publishers or their titles?  Go to Macmillan Publishers and Client Publishers to find out whom to contact.

If you need further help then email Customer Services.  (If you are outside the UK then please email the customer services contact for your country.)