Want to place an
order? See How to Order.
Query with a current order? UK customers should email us at mdl@macmillan.co.uk. Non
UK Customers should email their
customer contact.
Want to set up an account with MDL? Fill in our
customer account form and email
to Hazel Wootton if you are a UK account or to Andrew
Garrod
if you are from outside the UK. Or mail it to them at
MDL (full address on FAQ page).
Query about payment? Customers
with queries about payment should email
Hazel Wootton (if they are based in the UK) and Andrew
Garrod (if they are based outside the UK).
Got a question about one of our publishers or their titles?
Go to Macmillan Publishers
and Client Publishers to find
out whom to contact.
Want to
distribute our titles outside the UK? See
Export Customer Services
and email the contact for your country or countries.
Were you ready for E-day? 1 May 2008 was designated as E-day by the book industry. All transactions between trading partners within the UK and Ireland should now be carried out electronically. Not only is this a more efficient way of trading, but it will also have a major impact on our collective carbon footprint. Electronic transactions are quicker, more accurate and often cheaper than traditional alternatives. The industry offers a number of ways for customers to trade electronically, many of which are free to the customer. Read more information on how to join the e4books revolution, and how to streamline your own processes which provides all the alternatives currently available. Also see the e4books website.
You may be interested in the following information:
See our leaflet Why
Do Customers Choose MDL?
MDL's small order leadtime
and fastrack service
How we can email your
invoices and statements
A list of customer
services contacts by country
Answers to Frequently Asked
Customer Services Questions
View a printable
version of our Terms and Conditions
All customer services teams report to Ray Webb who is General Manager.
UK & European Customer Services look after all bookshops and wholesalers in the UK and throughout Europe. They deal with customer's orders which are not sent electronically and general queries regarding anything from discount to date of delivery. Customers' returns also comes under their remit. The Authorised Returns Note system that MDL pioneered has now been re-agreed into a common system under the BIC umbrella. The Customer Services team are flexible and able to advise on most enquiries.
They also deal with 'direct business' i.e. non-bookshops in all Markets and offer the following services:
A fulfilment service, for orders placed by private individuals and institutions.
A mail order fulfilment service for targeted sales campaigns.
An academic service offering lecturers and teachers the facility to inspect texts for use in forthcoming teaching programmes.
A promotion service to Marketing Departments.
Standing Order Service
Macmillan export to a wide variety of countries around the world and therefore the Non European Export Customer Services department offers unrivalled expertise in the export distribution minefield. A list of customer services contacts by country is available.
We have a separate Credit Control team who report to Pam Searle. Hazel Wootton oversees cash collection for the UK and Ireland and Andrew Garrod for the Export market. See Payment Options for more information.
For further details of who does what see Contact Us.