Small Orders

Preferred day customers are not affected by the small order lead time, and continue to have their orders consolidated and despatched on their designated day(s).

Small orders are either held on our systems for up to six days before release, or until the accumulated order value reaches £100 (net invoice value) whichever is sooner.  MDL feel this is a fair way of ensuring that we continue to provide a reliable, consistent and efficient service to all our customers, whilst avoiding the need to apply surcharges for routine small orders.  Customers can choose to opt out of the six day period by paying a Small Order Service Charge of £4.00.

Fast track

MDL are aware that some orders are more urgent than others.  To cater for these we provide a next day delivery service for a charge of £5.50. Orders must be placed prior to 12.00 noon Monday to Thursday and by 11.30am on a Friday. You can use this service simply by telephoning our Customer Services department on 01256 302692. 

Hotline

MDL also offer a free-of-charge Hotline service. This service is only valid during designated and advertised periods and is subject to a minimum order value of £100 (net invoice value) orders for this services can only be placed via electronic ordering or over the telephone. E-mail or faxed orders will be charged.

If you have any questions or concerns about the small order lead time please email Lucy Braithwaite.