Small Orders

Preferred day customers are not affected by the small order lead time, and continue to have their orders consolidated and despatched on their designated day(s).

Small orders are held on our systems for up to three days before release, or until the accumulated order value reaches £100 (after discount) for PanMac and Quadrille titles and £100 across all our other publishers.  (See Macmillan Publishers and Client Publishers for lists of our publishers.)

We think this is a fair way of ensuring that we continue to provide a reliable, consistent and efficient service to all our customers, while avoiding the need to apply surcharges for routine small orders.

Fastrak

We are aware that some small orders cannot be delayed.  To cater for these we have a fastrak service.   For a charge of £4.00 you can elect to by-pass the small order lead time or the preferred day consolidation and have your order processed immediately, provided it is received before 12.00 noon.  You can use this service simply by telephoning our Customer Services department on 01256 302692.  We feel this provides all customers with the flexibility their businesses require and enables them to identify the cost of special orders to consumers.

Hotline

We also offer a free-of-charge Hotline service. This service is only valid during designated and advertised Hotline periods and is subject to a minimum order value of £100 (after discount) being reached.

If you have any questions or concerns about the small order lead time please email Ray Webb.