If your query is not answered here please contact us.
Can I buy this book direct from you?
I have a query with a current
order
Do you have stock of out of print
titles?
I
would like to send a letter to the author, can you give me their address?
Can
you tell me when the next edition of X will be available and how much is it?
Can you give me your address?
What are the Hotline Rules?
What do we do with a damaged book?
For which publishers do you distribute?
How do I open an account?
Who decides my discount?
How do I know who publishes this book?
What are your hours of business?
Can I return just title pages
for my o/s return?
How does print on
demand (aka manufacture on demand) work?
I
have a query about payment
How can I
distribute your titles outside the UK?
Also see FAQs about our publishers, FAQs about our returns system and PubEasy FAQs.
Can I buy this book direct from
you?
You can do this by contacting our Customer Services department (see How to Order). If you do not have an account with us you can use our order form.
I have a query with a current order
UK customers should email us at mdl@macmillan.co.uk. Non UK Customers should email their customer contact.
Do you have stock of out of print titles?
No, but you will be able to find a number of specialist book finders in your Yellow Pages or The Book Depot, 111 Woodcote Avenue, Mill Hill, London, NW7 2PD offer a free service. There are also plenty of second hand booksellers selling on the Internet.
I would like to send a letter to the author, can you give me their address?
We regret we cannot release authors' addresses. However if you send the letter care of the relevant publisher's editorial department they will send it on. (See Macmillan Publishers and Client Publishers for more details of how to contact our publishers.)
Can you tell me when the next edition of X will be available and how much is it?
If you register with PubEasy or Nielsen Booknet you will be able to look up stock information. Unfortunately these services are restricted to Book Industry related companies and organisations. You can call our Customer Services.
Macmillan Distribution
Brunel Road
Houndmills
Basingstoke
Hampshire
RG21 6XT
This service is only valid during designated and advertised Hotline periods and is subject to a minimum order value of £100 (after discount) being reached. Read about our new fastrak service.
What do we do with a damaged book?
Contact Customer Services to register your claim and we will arrange to send the necessary paperwork to enable you to return the book, or just the damaged page.
For which publishers do you distribute?
We distribute the Macmillan publishers and a range of third party client publishers.
Fill in our customer account form and email to Tracy Cornell if you are a UK account or to o o o o o o to o o o o o Andrew Garrod if you are from outside the UK. Or mail it to them at MDL (full address on FAQ page).
The publisher decides on discounts allowed on accounts.
How do I know who publishes this book?
If you have an account with PubEasy or Nielsen Booknet you can access information about most titles in print. Alternatively, a member of the Customer Services team will be able to tell you who publishes the book concerned.
What are your hours of business?
Customer Services are open from 8.30 am - 5.30 pm, the warehouses close at 5.00pm.
Can I return just title pages for my o/s return?
This will depend on the title you are returning and will have to be discussed with Customer Services.
How does print on demand (aka manufacture on demand) work?
There are some books which sell slowly but which we want to keep available. The technology now enables us to print single copies of these titles whereas, in the past, we would have waited until a sufficient number of dues enabled us to do a short-run reprint. This could have been a matter of months or even a year.
Now, we can reprint books using digital technology so that a single order for one copy of a book can mean that a customer will receive the copy within a matter of weeks.
The content is exactly the same as in the original book and the same ISBN is used. The only difference between the original printing and the on-demand copy is a smart standard printed case bearing the title of the book.
Orders for print on demand titles go through Customer Services. (See How to Order.) When ordering a title the customer will be told if it is available 'on demand'.
Customers with queries about payment should email Tracy Cornell (if they are based in the UK) and Andrew Garrod (if they are based outside the UK).
How can I distribute your titles outside the UK?
See Export Customer Services and email the contact for your country or countries.